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Our customer service team is available to assist you with any questions or concerns.
Frequently Asked Questions
1. What are the check-in and check-out times?
Check-in is generally at 4:00 PM, and check-out is at 10:00 AM. However, these times may vary depending on the specific property.
2. How does it work if I need to enter the property earlier (Early Check-in) or leave later (Late Check-out)?
Send us a message with your reservation number (if you have one), the period, and the name of the reservation holder. Also, let us know the time you’d like to check in or out. With this information, our team will negotiate with the property owner or manager regarding the cost of your request. Fees may vary depending on the season. Additionally, some owners may charge an extra night if the requested times prevent them from renting out the property that day. Contact us, and we’ll do our best to find the best arrangement for your request
3. Is there a minimum stay requirement?
Most of our properties have a minimum stay of 3 nights, but this can vary depending on the season and specific property.
4. Are pets allowed in your vacation homes?
Pet policies vary depending on the property. Please check the individual listing or contact us for specific details. Most properties do not allow pets and impose high fines for rule violations.
5. How does cleaning work in the properties?
Cleanings for your stay must be scheduled in advance and paid for before check-in. Each property has a specific cost, and cleaning is performed by companies hired by the property owner or manager. The mandatory check-out cleaning is already included in the reservation price. The cleaning team works for the property owner/manager and not for the guest. Cleaning services follow the property’s standard procedures and do not include personal requests or handling personal items. Guests must vacate the property during cleaning.
6. How does pool heating work?
This optional service can be requested before check-in or during your stay. A daily fee, typically between $35 and $45, applies, with a minimum of 4 days for some properties or for the entire reservation. Once the heating is requested, it cannot be canceled, and no refunds are provided. Pool heating is not the same as a jacuzzi, and external temperatures may affect its performance. After the heating is turned on, it takes about 24 hours to stabilize the water temperature. Guests must not tamper with the equipment under any circumstances; maintenance is handled by the management team.
7. What if I want to use the barbecue grill?
Barbecue grills are not included in the reservation price. Fees typically range between $90 and $150 for most properties, with higher rates for mansions. This fee covers cleaning after your stay and gas usage. The fee is a one-time charge for the entire reservation and can be added before check-in or during your stay.
8. How about the property air conditioning?
When you enter the property, the air conditioning will likely be set to 73°F. If you wish to lower the temperature, do not set it below 69°F or 70°F, as it could damage the compressor during certain times of the year. Some owners indicate this on the thermostat and may charge for damages. Ensure all air vents in each room are open and functioning properly.
9. Garage
Single-family homes usually have 2 to 4 parking spaces, depending on the house size. Townhomes typically have non-private parking spaces in front of the houses, operating on a “first-come, first-served” basis. All condominiums provide additional parking areas around the property.
10. Package deliveries
No condominium, owner, or manager is responsible for package deliveries. Before placing orders, verify the specific condominium rules. In general, USPS does not deliver to vacation condominiums, but FedEx, UPS, Amazon, and Walmart usually deliver to the property’s door. Ensure that your package arrives during your stay. If there are issues, such as delivery before your arrival or after your departure, you will be responsible for resolving them with the store and delivery service. Contact the condominium’s clubhouse for more details about their policies.